How can I get in contact with Luxe Essentials Australia?

If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.

Where are the products located and shipped from?

All of our products are located and shipped from within Australia. The location of our warehouses can vary based on stock levels and demand; products are kept within either Victoria or New South Wales. For full clarity, our products are mainly made in China and not Australia, this ensures we can provide the best quality products at the most affordable products.

What types of payment do you accept?

We accept all major forms of payment, including credit cards, PayPal, ShopPay, GooglePay, (Afterpay?), (Klarna?), (ZIP?).

Is delivery free?

Yes, all orders placed in Australia come with fast and free delivery Australia wide.

What if my order is delayed?

Sometimes orders may be delayed, if this is the case and you are wondering where your order is, first read our ‘Shipping Information’ page for further info, then check your Shipping Confirmation email you received, this can often end up in your spam/junk folder. If you are still unable to track your order, please contact us via the Contact Us page. We aim to give our customers the best shopping experience possible, so please get into contact with us and we will do all we can to help with your order.

What currency is the store in?

All products displayed on our website are in AUD.

What do I do if my item is Damaged or Faulty?

We strive to provide the highest of quality products for our customers, But on the rare occasion a product may be faulty due to manufacturing error. If an item is faulty or malfunctioning, please contact us within 14-days of purchasing the product and we will provide you with a replacement product or a full refund.

There are multiple items I ordered, but I haven't received them all. Where is my missing item?

Sometimes our products are not stored in the same warehouse as each other and sent out from different locations. You should receive your item within a few days of each other. If this does not occur, please do contact us so we can find out what is going on.